Reference

What You Agree To When You Use obeng bet

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via DANA, OVO, and GoPay are processed to how we handle account disputes.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsGoverning jurisdiction clause
obeng bet What You Agree To When You Use obeng bet
CONTACT TERMS HELP

Reach Us About These Terms

Live Chat If any clause in these terms is unclear, open live chat directly from your account page. Our Indonesia support team can walk through specific term queries in plain language.
Email Support For written clarifications or formal term-related requests — such as account data inquiries or dispute records — send a message to our support email from your registered address.
Account Help Centre The Help Centre inside your account lists common term questions alongside step-by-step answers covering DANA, OVO, and GoPay payment disputes and account suspension appeals.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account details, transaction history, and wallet data are handled with strict internal access controls. We do not share your DANA, OVO, or GoPay transaction details with third parties outside of what is necessary to process your payment. You can request a summary of the data we hold on your account by contacting support through live chat or email.

Data Retention

We keep account and transaction records for as long as required under applicable local law in Indonesia. You may request access to your own records by contacting support directly.

Cookie Use

We use cookies to keep your account session active and to remember your payment method preferences — including DANA, OVO, and GoPay — so you do not have to re-enter details each visit.

Account Security

Your login is protected by OTP verification on every new device. If you notice activity you did not authorise, contact support immediately so we can freeze the account while we investigate.

Requesting Changes

To update registered details — such as your linked e-wallet or contact number — submit a request through the account settings page. Identity verification is required before changes take effect.

Common Questions About These Terms

If something in these terms is not covered below, our support team is available via live chat from your account. Players in Surabaya and across Indonesia can also submit written queries through the Help Centre for a documented response.

Yes. All wallet-based deposits and withdrawals — including DANA, OVO, and GoPay — are governed by these terms alongside each wallet provider's own service conditions. Both sets of rules apply at the same time.

We will notify you via your registered contact. If you continue using your account after the update goes live, that counts as acceptance of the revised terms. You can contact support if anything is unclear before continuing.

Yes. Send a data access request through support email from your registered address. We will provide a summary of the account and transaction data we hold, in line with applicable local law.

Accounts may be suspended if we detect activity that breaches these terms — including attempted fraud, use from a restricted region, or repeated failed identity checks. We will notify you and explain the next steps.

Submit your appeal via the support email linked to your registered account. Include your account ID and a brief description of the decision you are disputing. Our team will respond with a reference number and timeline.

Where local law in Indonesia applies, it takes precedence over any other clause. Availability and eligibility depend on local law and are confirmed only for regions where use is lawfully permitted.